It’s almost become the normal thing for us to say to each other daily. You would think with our team of 15, which is quite large for an independent agency, we wouldn’t have that much work. You couldn’t be further from the truth! I work hard and I really love my job but if the opportunity to become a rich housewife arises - I’m taking it!
Here at Crane & Co, we don’t just stick to our own job roles, we’re a busy team and we all help each other. We do have certain job roles that are specialized, such as valuers, videographers, marketing and an office manager. The important person in this team, however, is you the client. We work together to help you buy or sell a home, so when we need to go that extra mile the whole team are contributing.
Going to crazy lengths
Photography is a prime example. Photographing a property is so important since the way we shortlist and buy houses has changed. There are no longer the weekly property papers or house of the week in local papers (I’m showing my age now). We all look on the internet portals first, Rightmove, Facebook, Zoopla to name just a few. We are attracted to a property by the photos in a similar way as we ‘eat with our eyes’ with food - if we find it appealing, we are more likely to try something new.
I’m sure you’ve looked at property details and bypassed the property because you don’t like the look of the photos of the bathroom or kitchen. Could you have just dismissed your dream home? (would a better photographer have got you thinking more?)
Our photographers go to ‘crazy’ lengths to get the perfect shot so don’t be surprised to see them sat in your bath (no water of course) to get that eye-catching shot of a small bathroom or to re-arrange an entire room to show it to it’s full potential.
Icebreaker
Viewings can also often have ‘crazy’ moments too. One of my colleagues recently had to snap into first-aid mode at a viewing when someone fainted during the appointment! After easing her to the floor and raising her legs for a few moments our viewer quickly came to. Quite an icebreaker you could say!
Marvelous viewing
When you attend thousands of viewings every year there are one or two that stick in your mind. On one such occasion a sudden gust of wind (on an otherwise still day) slammed shut the front door while my colleague was showing the clients the parking arrangements outside (the one and only time she left the keys in the back door – so she tells me!). There was no rear garden access, but being a resourceful sort, she knocked on the neighbour’s door and asked to borrow their ladder, scaled the 6ft garden fence, hauled herself over and dropped to the grass in a ‘Marvel Avengers’ style, stood up, straightened her hair and clothing and serenely walked back through the house to let the viewers back in through the front door and continue with the viewing.
Its these ‘crazy’, funny, moments that stick in our minds as do the lovely comments and praise we receive from viewers when they recognise the work we are doing to show off your home to its full potential or make your viewing experience an enjoyable occasion. It is probably the biggest sale/purchase you’ll ever make so it needs to be as stress free and simple as we can make it for you.
Best service
I’m proud to say at Crane & Co, we are all devoted to helping our clients and we all do our best to give the best service & most honest assessment of all situations, to make that choice easier and clearer for you.
You don’t have to be crazy to be an estate agent, you just need to be prepared to go that extra mile, have incredibly superhero tenacity, keep calm, smile and carry on regardless to create the outcome buyers and sellers desire.
Happy Hunting! 
Pauline Canham, Sales Consultant
pauline.canham@craneandco.co.uk
01323 440678